British Gas – Information For Tenants

Many of our properties are covered by a British Gas Landlord insurance policy. To find out if your property is covered by this policy, please refer to the ‘General Information’ area of your Arthur Online account or ask one of our members of staff. This policy covers breakdowns and repairs relating to the following services:

Central Heating 

Plumbing and Drains

Home Electrics

If your property is covered by British Gas, and you experience an issue relating to central heating/plumbing and drains/home electrics, please book an engineer appointment with British Gas.

To make an appointment for a British Gas engineer to attend your property to inspect a problem, please call their “Multi-Premise Team” on 0333 202 9797.

This line is available 24 hours a day, 365 days a year.

When calling British Gas, you will be asked to provide the following details, please make sure you take note of the following for future reference:

-Your flat address including postcode

-Account holder: Pisoria Ltd

-Multi-Premise Account Number: 1610734684

Tenants must make an appointment with British Gas, and be available to allow the engineer access to inspect the problem. Appointments can be made in the following time slots:

8am – 1pm; 12pm – 6pm: 7 days a week

In emergencies: within 4 hours

Since a full range of appointment slots are available, including weekends, tenants must be available to allow the engineer access. In exceptional circumstances, if this proves impossible, Pisoria will attend to meet the engineer, but a call out charge of £60 will be applied and split among the tenants.


If you would like Pisoria to arrange and attend an appointment on your behalf, please inform us by raising a task on your Arthur Online account. In this instance, the above charge will then be split equally and collected via GoCardless.

If you book in the appointment yourselves, please always send us an update on how the appointment went and whether or not the issue has been resolved.

For any further queries, please contact Pisoria on 0208 709 8120 or by email to [email protected].