Many of our properties are covered by a British Gas Landlord insurance policy. To find out if your property is covered by this policy, please refer to the ‘General Information’ area of your Arthur Online account or ask one of our members of staff. This policy covers breakdowns and repairs relating to the following services:
Central Heating
Plumbing and Drains
Home Electrics
If your property is covered by British Gas, and you experience an issue relating to central heating/plumbing and drains/home electrics, please book an engineer appointment with British Gas.
To make an appointment for a British Gas engineer to attend your property to inspect a problem, please call their “Multi-Premise Team” on 0333 202 9797.
This line is available 8am to 6pm, 365 days a year.
When calling British Gas, you will be asked to provide the following details, please make sure you take note of the following for future reference:
-Your flat address including postcode
-Account holder: Pisoria Ltd
-Multi-Premise Account Number:
Tenants must make an appointment with British Gas, and be available to allow the engineer access to inspect the problem. Appointments can be made in the following time slots:
8am – 1pm; 12pm – 6pm: 7 days a week
In emergencies:
“In emergencies, where there is no heating and/ or hot water, causing a medical risk to someone living in the property or an uncontainable boiler leak causing property damage, British Gas aim to get an engineer to you the same day or the next day, with 24/7 service as needed.
When contacting British Gas, please be aware that no parking permits are available at the property. However, pay-and-display parking is accessible nearby.
We kindly ask that you provide us with an update after the engineer visit. This includes sending a copy of any written report left at the property by the engineer.
If you would like Pisoria to arrange and attend an appointment on your behalf, please inform us by raising a task on your Arthur Online account. In this instance, the above charge will then be split equally and collected via GoCardless.
If you book in the appointment yourselves, please always send us an update on how the appointment went and whether or not the issue has been resolved.
For any further queries, please contact Pisoria on 0208 709 8120 or by email to [email protected].